My hands, my mind, inspire my soul

SALES POLICY

“ARQUITECTURA DEL LIBRO” offers individuals as well as professional photographers the chance to obtain the best medium for their photos, in other words, quality, tasteful albums which are handmade by “ARQUITECTURA DEL LIBRO”, guaranteeing exclusiveness and individuality for each creation, maintaining all associated ownership rights and copyrights.
The purchaser is the person who acquires or wishes to acquire one or more product displayed in the shop, which can be entered with the following link:
PRODUCTS.

PAYMENT

Payments can be made by bank transfer digitally by PayPal or by using a debit or credit card.

For payments made by bank transfer, debit or credit card, the purchaser must contact “ARQUITECTURA DEL LIBRO” by email on info@arquitecturadellibro.com, requesting information and explaining the articles wishing to be bought.

For digital payment by PayPal, the purchaser can pay by debit or credit card, in accordance with PayPal instructions, which will be solely responsible for information supplied by the purchaser.

Information supplied, will not at any time be known by “ARQUITECTURA DEL LIBRO”. The payment platform used will be solely responsible for any problem related to payment or incorrect use of this type of information.

CUSTOMIZED ORDERS

The purchaser can customize any of the products which are sold on this website, to do this he/she must contact “ARQUITECTURA DEL LIBRO” by email on info@arquitecturadellibro.com, who will then give details on how to proceed with the purchase and the price to be paid.

For this type of order, goods cannot be returned or exchanged except if they arrive faulty, in which case the delivery policy will be implemented.

Delivery dates for customized products may vary, to avoid problems the user should contact “ARQUITECTURA DEL LIBRO” by email on info@arquitecturadellibro.com and enquire about the availability of a customized product and the delivery date.

CARE AND PRESERVATION OF PRODUCTS

Products should be used as stated in the instructions to guarantee that they last as long as possible, these are included inside each package or in the email confirming the purchase. “ARQUITECTURA DEL LIBRO” is not responsible for any damage caused to any article as a consequence of improper use or poor preservation.

CANCELLATION, EXCHANGES AND RETURNS

Should a purchaser wish to cancel the purchase of a product it must be done before the product has been sent, contacting this address by email info@arquitecturadellibro.com. If the product has already been sent then the cancellation will be treated as a return.

The purchaser can exchange a product for one which is cheaper or more expensive by paying the outstanding amount corresponding. The cost of returning a product and delivery of an exchanged one is to be paid by the client. An exchange is only allowed if the purchaser sends an email to
info@arquitecturadellibro.com, indicating the reason in no more than seven (07) days after receiving the product to be exchanged.

The purchaser can return a product provided that it is within (07) days after receiving an order, and delivery costs are to be met by the client, however this amount will be reimbursed if it is verified that the product is defective or an incorrect article has been delivered, in this case, the purchaser has a period of 48 hours from the moment of receipt to send an email to info@arquitecturadellibro.com and inform them of the situation. The product must be returned without being used, in good conditions and with its original packaging. The delivery must be made by registered mail at any courier company and with verification of delivery. Once the product has been received and checked the cost of the product will be refunded.

If on arrival the product is defective due to the transport company, the product will be resent and costs will be paid fifty percent (50%) by the purchaser and fifty percent (50%) by “ARQUITECTURA DEL LIBRO”.

DELIVERIES

Purchases made can be sent to any part of the world by different companies, among them: DHL, Correos and Envialia, depending on the destination and type of delivery.

Delivery costs overseas and abroad do not include customs charges, which could be generated on arrival at a destination, including IGIC (General Indirect Tax in the Canary Islands). These fees must be paid on receipt of an order and paid by the client.

If a package does not reach the correct destination, due to client error when supplying the address, unfortunately there can be no exchange or refund. However, if the error is by “ARQUITECTURA DEL LIBRO”, every action necessary will be taken to make sure the product arrives in the hands of the purchaser without any extra costs.

DISCOUNTS

If a discount is applicable it will be applied before making a purchase. After a payment has been processed discounts cannot be made.

TAXES AND INVOICING

All taxes and charges related to a purchase will be indicated before making payment.

Once payment has been made, the corresponding invoice will be sent, and this will include details of taxes applicable.

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